Simple policies for delivery, returns, and order support.
This page gives a general overview of how shipping, delivery, returns, exchanges, and cancellations may work at Exuberance.
Last updated: March 2026
1. Order Processing
Orders are generally processed after successful confirmation of purchase and necessary order details. Processing time may vary depending on stock availability, order volume, weekends, holidays, or special situations.
2. Shipping and Delivery
Exuberance aims to arrange delivery in a timely manner. Delivery speed may depend on your location, courier availability, weather conditions, holidays, or other logistics factors outside direct control.
Estimated delivery times are provided for convenience and may change if operational conditions require it.
3. Shipping Information
Customers should provide accurate shipping details, including recipient name, phone number, and complete address. Incorrect or incomplete information may delay delivery or cause order issues.
4. Delivery Attempts
Courier providers may attempt delivery according to their own operational process. If a customer is unavailable, additional coordination, delay, or reattempt procedures may apply depending on the delivery partner.
5. Order Tracking
Customers may use the Track Order page, where available, to review the status of their shipment. Tracking updates depend on the courier or order system currently in use.
6. Returns
Return requests may be accepted according to the store's policy and the condition of the product. In general, returned items should remain unused, undamaged, and in an acceptable return condition with original packaging where applicable.
7. Exchanges
Exchanges may be considered for eligible products, subject to stock availability and product condition. Exchange approval may depend on the nature of the request and the specific item involved.
8. Non-Returnable Items
Some items may not be eligible for return or exchange, depending on product type, hygiene concerns, clearance status, custom handling, or other policy-based reasons.
9. Cancellations
Order cancellations may be possible before an order has been fully processed or dispatched. Once shipping has progressed, cancellation may no longer be available or may need to follow a return process instead.
10. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact support as soon as possible with your order details so the issue can be reviewed and handled appropriately.
11. Refund Handling
Where refunds are applicable, processing time may vary depending on order review, payment method, and internal or partner processing timelines.
12. Policy Updates
Exuberance may update shipping and return policies from time to time to reflect changes in business operations, delivery partners, or service requirements. Updated information may be posted on this page.
13. Need Help?
If you have questions about shipping, delivery, returns, exchanges, or cancellations, please contact Exuberance through the official support channels available on the website.